Privacy Policy

This Privacy Policy explains what information Pet Mafia Club (“Pet Mafia Club”, “we”, “us”) collects when you use the website petmafiaclub.com and the Pet Mafia Club mobile app for iOS and Android (together, the “Service”), how we use it and the choices you have. By using the Service, you agree to this policy.

1. Information we collect

Information you give us

• Account information: name, username, email address, phone number and password.
• Listing and profile information: details about the animal (species, breed, sex, date of birth, price, health, vaccinations, registration, sire and dam), photos, video, location (country, region, city or postal code) and any documents you upload.
• Contact information on listings: email, phone number and website you choose to show.
• Messages: messages between buyers and sellers sent through the Service, and anything you send us (for example by email or WhatsApp).
• Payment information: when you buy an optional paid feature (such as a Featured Listing), payment is processed directly by our payment processor, Stripe, or by the Apple App Store or Google Play for in-app purchases. We never see or store your full card number.

Information collected automatically

• Device and usage data such as IP address, device type, operating system, browser type, app version, pages and screens visited, crash logs and the time of your visit.
• Cookies and similar technologies used to keep you signed in, remember preferences, protect the Service and measure traffic.

2. What is public

Listings are public. Anyone can see the information, photos, location and contact details you include in a listing, and your public profile. Please only share what you are comfortable making public.

3. How we use information

• To run the Service: create accounts, publish listings, power search and let Buyers contact Sellers.
• To process the content and requests you submit, including optional features you choose to use.
• To keep the Service safe: prevent fraud, spam and abuse, fix bugs and enforce our Terms of Use.
• To communicate with you about your account, listings, payments and important changes.
• To understand and improve how the Service is used.
• To comply with the law.

We do not sell your personal information, and we do not use it for third-party advertising or to track you across other companies’ apps and websites.

4. Who we share it with

• Other users: the information in your public listings and profile, and the messages you send them.
• Service providers who help us run the Service, such as cloud hosting and storage, security and content delivery (for example Cloudflare), email delivery, payment processing (Stripe), maps, analytics (for example Google) and messaging (for example WhatsApp). They may only use the information to provide their services to us.
• Legal reasons: when required by law, or to protect the rights, safety and property of our users, the public, animals or Pet Mafia Club.
• Business changes: if Pet Mafia Club is sold or merged, information may transfer to the new owner under this policy.

5. Cookies

On the website we use essential cookies to make it work and keep it secure, and analytics cookies to understand traffic. You can block or delete cookies in your browser settings, but some parts of the website may not work properly without them.

6. App permissions

The app asks for device permissions (such as camera, photos, microphone or location) only when a feature needs them, for example to add photos to a listing or find pets near you. You can change these permissions at any time in your device settings.

7. How long we keep information

We keep account and listing information while your account is active. When you delete a listing, we remove it from the Service. When you delete your account, we delete or anonymize your personal information within 30 days, except what we must keep for legal, tax, security or fraud-prevention reasons.

8. Your choices and rights

You can view and edit your information and delete your listings from your dashboard. You can delete your account at any time in the app or as explained on our Delete Account page. Depending on where you live (for example California, the European Union, the United Kingdom or Brazil), you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or limit certain uses. To make a request, email support@petmafiaclub.com. We will verify your identity and respond within the time required by law.

9. Security

We use encryption in transit, access controls and other reasonable technical and organizational measures to protect your information. No website or app is 100% secure, so please use a strong, unique password and keep it private.

10. International users

The Service is operated from the United States, and your information may be stored and processed there or in other countries where our service providers operate. Those countries may have different data protection laws than yours.

11. Children

The Service is not directed to children. You must be at least 18 years old to create an account, and we do not knowingly collect personal information from children under 13 (or the minimum age in your country). If you believe a child has given us information, please contact us and we will delete it.

12. Changes to this policy

We may update this policy from time to time. We will change the “Last updated” date above and, for significant changes, give notice on the website, in the app or by email.

13. Contact

Questions or requests about your privacy? Email support@petmafiaclub.com or visit our Support page.